PENGGUNAAN LOGIKA FUZZY UNTUK MENINGKATKAN KUALITAS PELAYANAN DI PENGADILAN AGAMA KABUPATEN KEDIRI

SHOFIA, NISKA and ROCHANA, SITI (2018) PENGGUNAAN LOGIKA FUZZY UNTUK MENINGKATKAN KUALITAS PELAYANAN DI PENGADILAN AGAMA KABUPATEN KEDIRI. MUST Journal of Mathematics Education, Science & Technology, 3 (1). pp. 57-69. ISSN 2541-4674

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Abstract

In order to improve the services in the field of law, the Supreme Court has ordered all Judicial Institutions to provide information desk facilities, including in the Religious Courts of Kediri Regency. The success of agencies in providing quality services can be determined by the service quality approach. This research is conducted by observing and collecting data from the people who come and seek information in the Religious Court of Kediri Regency. The purpose of the research is to know the factors that need to be improved in the service provided by the information desk officer of the Religious Court of Kediri Regency to achieve community satisfaction. The analysis is using fuzzy servqual method (Service Quality) which is assisted using MATLAB application. Keywords: fuzzy, quality of service, MATLAB

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